Computacenter is Europe’s leading independent provider of IT infrastructure services. To help our customers maximise the value of IT to their businesses, we offer services at every stage of infrastructure investment.
We can advise customers on their IT strategy implement the most appropriate technology from a wide range of leading vendors and manage elements of their technology infrastructures on their behalf. At every stage we help them minimise the cost and maximise the business value of their IT expenditure.
Our corporate and government clients are served by a network of branch offices across the UK, Germany, France, Spain, Belgium, Luxembourg and the Netherlands, and through our international partners, at locations across the globe.
We are currently looking at hiring an Asset Management & Procurement coordinator
Job summary :
- To manage the day to day asset management service delivery to customer, under the guidance of the Asset Manager, in line with contractual requirements and customer expectation.
- To schedule new pc installations and end-of-lease replacements
- To manage stocks level and provide reporting
- To handle hardware repairs and returns to suppliers
- To manage software licenses and software baseline
- To handle and follow up hardware and software requests from end-users
- To handle Procurement including creation of SAP requisitions
- To assist and back up IMAC admin function (also reporting to Asset Manager)
Duties and responsibilities:
Operational and Asset Management
- To position the Computacenter/customer relationship as a partnership, demonstrating an in-depth understanding of the business requirements/perspective and customer’s expectations; and taking ownership of asset management requirement.
- To plan and organise the required resources and facilities to meet customer and employee satisfaction standards.
- To organize goods reception and stock management
- To track hardware during full life cycle of the assets, from acquisition to disposal
- To organize labelling, tracking and return of leased assets
- To track software installed on pc’s and licenses purchased, and create counters to reconcile the two
Major challenges:
- Keeping the Asset Management database up to date as a complete live repository
- Encouraging employee motivation and involvement in asset management tasks and updates to the database
- Working with customer’s different groups to coordinate creation and tracking of assets (hardware and software), even if workflow are different or non existent
Education and experience:
Knowledge
- Very good command of English Language and ability to apply this in written form.
- Understanding of the main IT platforms and their application
- PC literate, ability to use MS office applications, particularly Excel to a good user level
- Exposure to PC architecture
- Experience in using a Service Desk tool and/or an Asset Management system is a plus
- Previous experience in IT procurement is a plus
Skills
- Customer care skills, ability to listen and understand the customer needs
- Good communication skills, calm and polite telephone manner
- Strong team spirit: share workload and knowledge; cover or deputise for peers in their absence. Liaise and co-ordinate actively with other involved parties
- Ability to multi-task and deal with heavy workload
- Good organisational skills
- Good attention to detail
- Ability to build and maintain relationships, with customers and staff
- Negotiating and influencing skills
- Judgement
- Delegation
- Ownership and control
- Understanding and keen awareness of business objectives
- Motivation skills
- Ability to adapt to change.
- Sound decision making and problem solving skills.
- Time and task management with the ability to work on own initiative with minimal supervision.
- Ability to understand and challenge user’s requests even if not clear or incomplete
Attitude
- Positive, enthusiastic and supportive individual, both of corporate / client objectives and of team members.
- Honesty.
- Initiative.
- High levels of personal responsibility and problem ownership.
- Show an outward commitment to actively develop personal knowledge
What we offer you
An entry into a growing IT services company, with a competitive compensation package, and guided career development opportunities.
We are an equal opportunity employer.
Interested in this position?
For more info please call Caroline Verkest at 00 32 2 704 94 64
Please send us your detailed resume with a passport-sized photograph to: caroline_verkest@computacenter.com
Visit us at www.computacenter.be