This 1 day training course covers the essentials of ITIL V3 and has been developed for people who already are familiar with ITIL V2. It is possible to upgrade your ITIL V2 Foundation certificate through an exam the day after the course.
When? 30 October 2008 (Course) & 31 October 2008 (Exam)
Where? Computacenter, Ikaroslaan 31, 1930 Zaventem
Target group:
This course is available to people who have passed the ITIL Foundation v2 Foundation Examination. Proof of this will be required before the course.
Prerequisite: ITIL V2 Foundations Certification
Language: English
Price:
Course = 450 Euro
Exam = 160 Euro
Interested? Please contact us :
- by e-Mail : Events_belgium@computacenter.com
- or by Phone : 02/704 94 11
- or by Fax : 02/704 95 95
More details about the course content
Introduction to the Service Lifecycle Concept of Service Management:
- Key definitions,
- Terminology,
- Principles of Service Management,
- The objectives,
- Business value
- Key concepts for each phase of the Service Lifecycle (Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement)
Objectives, basic concepts and roles of processes which are new to V3:
- Service Strategy Process
- Service Portfolio Management
- Demand Management
- Service Catalogue Management
- Supplier Management
- Information Security Management
- Event Management
- Request Fulfilment
- Access Management
- The 7 step improvement process
The differences in processes which have changed from V2:
- Financial Management
- Service Level Management
- Availability Management
- Change Management
- Service Asset and Configuration Management
- Incident Management
- Problem Management
Roles, objectives and organisational structure of new V3 functions:
- Application Management
- Operations Management
- Technical Management