Marks & Spencer decreases costs and increases quality with new IT managed services deal
Marks & Spencer decreases costs and increases quality with new IT managed services deal
11/12/07
Marks & Spencer has signed a £19 million IT managed services contract that will help support the retailer’s strategic business objectives and growth while delivering year-on-year cost savings.
The five-year agreement with Computacenter Services provides Marks & Spencer with a service featuring end-to-end accountability for more than 4,000 head office users across six UK sites.
Damone Quigley, Head of Infrastructure and Application Services at Marks & Spencer, commented: “The partnership with Computacenter Services will enable us to align IT more closely to the business and deliver tangible results at lower and predictable costs.”
The contract with Computacenter Services will help increase M&S’ IT agility by ensuring its head office staff have better access to core technology, tools and processes. Additionally, Computacenter will support the Marks and Spencer ‘Plan A’ objective with environmentally-friendly hardware configurations and a WEEE-compliant asset disposal process with zero percent of IT going to landfill.
The deal expands a previous agreement with Computacenter Services and comprises 10 new service streams, which include release management, build management, software asset management and security administration. Computacenter Services will be responsible for delivering these services across circa 7,000 servers, desktops, laptops and the cabling infrastructure.
Simon Walsh, Managing Director for Computacenter Services, commented: “We will be drawing on the expertise of our Shared Services Factory to provide Marks & Spencer with known service outcomes at a fixed price, which will aid budgetary and quality control in the IT department.”
The Shared Services Factory enables organisations to take advantage of proven, repeatable and ITIL-compatible processes that accelerate innovation, improve service quality and deliver cost savings.
“By agreeing a consolidated contract with Computacenter Services, we have been able to reduce risk and create a more joined up service-focused IT operation. The new managed service will enable us to provide a more efficient response to head office users, which means they will be able to focus on extending current and developing new offerings that will drive profitable growth,” commented Quigley.
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About Computacenter Services
Computacenter Services is part of the Computacenter Group, Europe’s leading independent provider of IT infrastructure services. It oversees a range of managed and support services contracts as well as implementing transformation projects for major corporate and government organisations, with service offerings extending from users’ desktops to organisations’ network infrastructure and datacentres. Computacenter Services recorded £534 million of revenue in 2006 and employs approximately 3,500 staff in the UK, and an international service desk in Barcelona.
For further information please go to http://www.computacenter.com/services
About Computacenter
Computacenter is a leading European provider of IT infrastructure services. To help our customers maximise the value of IT to their businesses, we offer services at every stage of infrastructure investment.
We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage elements of their technology infrastructures on their behalf. At every stage we help them minimise the cost and maximise the business value of their IT expenditure.
Our clients are served by a network of branch offices across the UK, Germany, France and Benelux and, through our international partners, at locations across the globe.
For more information, contact:
Tessa Freeman
PR Manager, Computacenter
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